Shipping

Where do we deliver?

We currently ship Australia wide from Victoria.

We also ship to New Zealand and USA.  Unfortunately, larger items such as beds and feeders are not available for international delivery.  Specific delivery information is available on the product page for these items.

If you live outside of these countries, please contact us directly with your full address and we may be able to provide a quotation for shipping.

How long will it take to receive your order?

As items are handmade to order, the processing times will vary depending on the product.  We aim to dispatch smaller items such as collars and leashes within 2-3 days.  Larger custom made orders will take 2-3 weeks, depending on time taken to manufacture the item.

Once dispatched please allow 3-5 business days for delivery within Australia.  Deliveries to remote areas may take longer.  For international deliveries please allow 10-15 business days.

There may be additional delays for customs clearance for international orders.

How much will shipping cost?

Delivery is free Australia wide for orders over $100 (this excludes large items such as beds and feeders).

Unless specified on the product page, the following flat rate shipping costs will apply to orders below $100:

Australia: $10

New Zealand: $20

USA & Canada: $30